The Avis Safety Pledge
The relentless commitment from all of us here at Avis to keep every one of our customers and employees safe.
Picking up your vehicle with minimal contact
We're here to fulfil your vehicle rental needs and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.
- We use counter-screens to observe social distancing protocols where possible
- Clear social distancing floor markings at rental desks
- Hand sanitisers are available
- Staff are provided with masks and gloves
- Avis self-service: paperless rental agreements are available at most locations
- We are limiting the amount of passengers on each bus
At certain ‘key in car’ locations across Europe, you can use Avis Preferred to walk directly to your vehicle, ensuring a full contactless experience. Use our award-winning app* to choose your vehicle and make any modifications needed to your rental.
* World Travel Award for world’s leading car rental company, 2019
Keeping our vehicles and rental locations clean and safe
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Every vehicle is carefully cleaned before every rental.
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We have partnered with Dettol to ensure we are using industry leading disinfectants to clean our vehicles and rental locations.
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Special attention is paid to: steering wheels, indicators, dashboards, hand grips, in-car entertainment controls, cup holders, centre consoles, and all door handles both inside and out.
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Counters and hard surfaces within our rental locations are being cleaned at regular intervals.
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New measures have been introduced at our rental locations to help keep everyone safer. Please follow all signage and instructions from staff.
Returning your vehicle safely and preparing it for the next renter
- When you leave the vehicle, please check that you have removed all your belongings, personal effects and rubbish
- We will send your receipt to the email address on file / provided to us when you return the car. Or you can retrieve your invoice here, 36 hours after your rental.
- A paper receipt will be available if required
- Staff are provided with masks and gloves
- Vehicle cleaned again ready for the next rental
Keeping our employees safe
- Staff are provided with masks and gloves
- Employees are required to stay at home if they don’t feel well
- Employees are required to wash their hands frequently and have been trained on Health & Safety standards and on regulation guidelines, including products and processes available to ensure your safety
Whenever you’re ready to get back on the road, we are here for you and want you to know that every one of our employees is working diligently to provide the highest levels of car rental safety at our facilities and in our vehicles.
Rent with Avis for safe car hire on your terms. Here's what to expect:
- Fully flexible car hire
Amend or cancel your booking for free should your plans change, and get a full refund.
- Price Promise
You'll always get our best prices when booking on this site, or we’ll refund the difference.
- Fully flexible car hire
- Peace of mind vehicle cover
Our Comprehensive Zero-Excess cover product means no need to pay or claim.
- Our safety pledge is our commitment to keeping you safe
We’ve partnered with Reckitt Benckiser, Columbia University and Hip Hop Public Health to ensure we take every step we can to maintain your safety.
- Peace of mind vehicle cover
- Avis Inclusive
Enjoy worry-free rental with our inclusive rental package. For one upfront price, get free Roadside Assistance Plus and zero-excess cover at a 25% discounted rate.
- Digital check-in
Get to your car quickly and safely with our self-service car rental procedure. Reduce your time spent at the counter by providing your details in advance.
- Avis Inclusive
- Avis Preferred tier extensions
We’ve extended our Avis Preferred tier statuses for an additional year, so you won’t lose out on any of the benefits you’ve acquired over time.
- VIP treatment
Get priority counter service with Avis Preferred. And with the Avis app, at our larger locations you can go straight to your car where they keys will be waiting.
- Avis Preferred tier extensions